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        Invoice Bulk Download Failure in Twilio Console

        Incident Report for Twilio

        Resolved

        We are no longer experiencing issues with Bulk Downloader from the Twilio Console. This incident has been resolved.
        Posted Feb 11, 2025 - 13:15 PST

        Update

        We continue observing signs of recovery in Bulk Downloader from the Twilio Console after actions being taken by our engineering team. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 11, 2025 - 13:00 PST

        Monitoring

        We are observing signs of recovery in Bulk Downloader from the Twilio Console after actions being taken by our engineering team. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 11, 2025 - 11:01 PST

        Update

        Our engineers have identified the issue causing Invoices created before 2023-08 to not be downloaded using bulk downloader feature from the console and will provide the fix on February 11. We will provide an update on February 11 at 10 am Pacific time.
        Posted Feb 10, 2025 - 09:45 PST

        Update

        Our engineers have identified the issue causing Invoices created before 2023-08 to not be downloaded using bulk downloader feature from the console and will provide the fix on February 10. We will provide an update on February 10 at 9 am Pacific time.
        Posted Feb 06, 2025 - 13:14 PST

        Update

        Our engineers have identified the issue causing Invoices created before 2023-08 to not be downloaded using bulk downloader feature from console and are working to deploy a fix. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Feb 06, 2025 - 01:09 PST

        Update

        Our engineers have identified the issue causing Invoices created before 2023-08 to not be downloaded using bulk downloader feature from console and are working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Feb 05, 2025 - 17:09 PST

        Update

        Our engineers have identified the issue causing Invoices created before 2023-08 to not be downloaded using bulk downloader feature from console and are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Feb 05, 2025 - 13:13 PST

        Update

        Our engineers have identified the issue causing Invoices created before 2023-08 to not be downloaded using bulk downloader feature from console and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 05, 2025 - 11:16 PST

        Identified

        Our engineers have identified the issue causing Invoices created before 2023-08 to not be downloaded using bulk downloader feature from console and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Feb 05, 2025 - 10:16 PST

        Update

        Our monitoring systems have detected a potential issue in Twilio Console. Invoices created before 2023-08 are not being downloaded using bulk downloader feature from console. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Feb 05, 2025 - 07:32 PST

        Update

        Our monitoring systems have detected a potential issue in Twilio Console. Invoices created before 2023-08 are not being downloaded using bulk downloader feature from console. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 05, 2025 - 05:32 PST

        Investigating

        Our monitoring systems have detected a potential issue in Twilio Console. Invoices created before 2023-08 are not being downloaded using bulk downloader feature from console. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Feb 05, 2025 - 04:32 PST
        This incident affected: DEVELOPER TOOLS (Console).