Inbound Message Delivery Delays to a Subset of Twilio Philippines Phone Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing message delays to a subset of Twilio Philippines phone numbers. This incident has been resolved.

Posted Dec 21, 2021 - 07:38 PST

Monitoring

We have started seeing recovery for the issue causing message delays to Twilio Philippines phone numbers has been identified. Customers may experience latency up to few minutes in receiving SMS messages from various mobile networks in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 21, 2021 - 05:57 PST

Update

We are still experiencing message delays to a subset of Twilio Philippines phone numbers. Customers may experience latency few minutes in receiving SMS messages from various mobile networks in Philippines. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.

Posted Dec 21, 2021 - 04:40 PST

Update

We are still experiencing message delays to a subset of Twilio Philippines phone numbers. Customers may experience latency few minutes in receiving SMS messages from various mobile networks in Philippines. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

Posted Dec 21, 2021 - 02:45 PST

Investigating

We are experiencing message delays to a subset of Twilio Philippines phone numbers. Customers may experience latency few minutes in receiving SMS messages from various mobile networks in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 21, 2021 - 01:45 PST

This incident affected: CARRIER NETWORK (SMS, APAC).