Delivery Issues - CoPilot

Incident Report for Twilio

Resolved

The message delivery issue with CoPilot has been resolved and all messages in the backlog have been processed

Posted Jun 13, 2017 - 10:35 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 13, 2017 - 10:24 PDT

Identified

Our Engineers have identified the delivery issue and we’re currently processing the backlog of messages that were in sent/accepted status

Posted Jun 13, 2017 - 10:17 PDT

Investigating

We're currently experiencing an issue with delivering messages through CoPilot, we are able to accept messages but unable to deliver at this time. Our Engineers are working to fix the issue, we'll update with an ETA as soon as we have one.

Posted Jun 13, 2017 - 10:08 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America) and PROGRAMMABLE MESSAGING (MMS, SMS).