SMS Delivery Failures to the Philippines Via Subset of Longcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when receiving messages from the Philippines via subset of longcodes. This incident has been resolved.

Posted Sep 23, 2024 - 18:01 PDT

Monitoring

We are observing successful SMS delivery when receiving messages from the Philippines via subset of longcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 23, 2024 - 15:59 PDT

Update

We are continuing to experience SMS delivery failures when receiving messages from the Philippines via subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 23, 2024 - 15:04 PDT

Investigating

We are experiencing SMS delivery failures when receiving messages from the Philippines via subset of longcodes.. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 23, 2024 - 14:10 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).