Elevated Error Rates for a Subset of Verify Users

Incident Report for Twilio

Resolved

We are no longer experiencing elevated error rates with Verify for a subset of customers. The issue has been resolved, and the service is functioning normally at this time.

Posted Apr 12, 2023 - 21:20 PDT

Monitoring

We have started seeing recovery for elevated error rates with Verify for a subset of customers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Apr 12, 2023 - 20:55 PDT

Update

We are continuing to investigate elevated error rates with Verify for a subset of customers. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 12, 2023 - 17:00 PDT

Update

We are continuing to investigate elevated error rates with Verify for a subset of customers. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 12, 2023 - 15:01 PDT

Update

We are investigating elevated error rates with Verify for a subset of customers. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 12, 2023 - 14:02 PDT

Investigating

Our monitoring systems have detected a potential issue with Verify. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 12, 2023 - 13:38 PDT

This incident affected: ACCOUNT SECURITY (Verify).