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        Billing Notifications Failed to Send for 20 Minutes

        Incident Report for Twilio

        Resolved

        Twilio Billing notifications were degraded for 20 minutes between 08:00 and 08:20 Pacific Time on 11/10/2025. During this period of time customers may have experienced problems receiving emails regarding their billing. The issue has now been resolved.
        Posted Nov 10, 2025 - 08:47 PST

        Investigating

        Our monitoring systems have detected a potential issue billing notifications. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Nov 10, 2025 - 08:41 PST
        This incident affected: TWILIO PLATFORM (Billing).
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