MMS Delivery Reports Delays Over a Subset of Shortcodes in the US

Incident Report for Twilio

Resolved

We have fully investigated the issue with MMS delivery report delays and it was determined that there is no noticeable customer impact. All systems are operational.

Posted Sep 10, 2022 - 13:22 PDT

Monitoring

We are observing recovery in delivery report delays over a subset of Shortcodes in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 10, 2022 - 11:31 PDT

Update

We are experiencing MMS delays in receiving message delivery reports over a subset of Shortcodes in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 10, 2022 - 10:35 PDT

Investigating

Our monitoring systems have detected a potential issue with MMS delivery report delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 10, 2022 - 10:27 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).