Minimal Customer Impact: SMS Delivery Delays to Egypt for Domestic Clients

Incident Report for Twilio

Resolved

We have fully investigated the SMS delivery delays when sending messages to Egypt for Domestic Clients, and it was determined that the impact was limited to a small set of customers, who have been reached out individually to address any concerns. All systems are operational.

Posted Feb 12, 2021 - 08:53 PST

Update

We are still experiencing SMS delivery delays when sending messages to Egypt for Domestic Clients. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Feb 12, 2021 - 07:49 PST

Update

We are still experiencing SMS delivery delays when sending messages to Egypt for Domestic Clients. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 12, 2021 - 05:54 PST

Investigating

We are experiencing SMS delivery delays when sending messages to Egypt for Domestic Clients. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 12, 2021 - 04:54 PST