Message Log Retrieval Failures via API Endpoint /Messages

Incident Report for Twilio

Resolved

We are no longer experiencing 404 errors with Message Log Retrieval. This incident has been resolved.

Posted Nov 13, 2020 - 20:11 PST

Update

We continue to experience 404 errors for Message Log GET requests via the API Endpoint '/Messages'. Customers attempting to retrieve message records using the API and only passing the DateSent is less than parameter (DateSent). Our engineers are investigating the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 13, 2020 - 17:31 PST

Update

We are continuing to investigate this issue.

Posted Nov 13, 2020 - 16:01 PST

Update

We are experiencing 404 errors for Message Log GET requests via the API Endpoint '/Messages'. Customers attempting to retrieve message records using the API and only passing the DateSent is less than parameter (DateSent). Our engineers are investigating the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 13, 2020 - 15:59 PST

Investigating

Our monitoring systems have detected a potential issue with Message Log Retrieval. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 13, 2020 - 15:09 PST

This incident affected: PROGRAMMABLE MESSAGING (MMS, SMS, Messaging Channels).