Message Log Retrieval Failures via API Endpoint /Messages

Incident Report for Twilio

Resolved

We are no longer experiencing 404 errors with Message Log Retrieval. This incident has been resolved.

Posted Nov 13, 2020 - 20:11 PST

Update

We continue to experience 404 errors for Message Log GET requests via the API Endpoint '/Messages'. Customers attempting to retrieve message records using the API and only passing the DateSent is less than parameter (DateSent<) will encounter the 404 response. To workaround this issue include the DateSent is greater than parameter (DateSent>). Our engineers are investigating the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 13, 2020 - 17:31 PST

Update

We are continuing to investigate this issue.

Posted Nov 13, 2020 - 16:01 PST

Update

We are experiencing 404 errors for Message Log GET requests via the API Endpoint '/Messages'. Customers attempting to retrieve message records using the API and only passing the DateSent is less than parameter (DateSent<) will encounter the 404 response. To workaround this issue include the DateSent is greater than parameter (DateSent>). Our engineers are investigating the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 13, 2020 - 15:59 PST

Investigating

Our monitoring systems have detected a potential issue with Message Log Retrieval. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 13, 2020 - 15:09 PST

This incident affected: PROGRAMMABLE MESSAGING (MMS, SMS, WhatsApp Messaging).