Super SIM Network Connectivity Issues

Incident Report for Twilio

Resolved

We are no longer experiencing Super SIM connectivity issues with one of our partners. This incident has been resolved.

Posted Mar 15, 2021 - 13:00 PDT

Update

We are continuing to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 15, 2021 - 11:41 PDT

Update

Super SIM connectivity is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 15, 2021 - 09:42 PDT

Monitoring

Super SIM connectivity is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 15, 2021 - 09:03 PDT

Update

We continue to experience Super SIM connectivity issues with one of our partners. Devices may experience delay in connecting to the network. Existing data sessions are not affected. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 2 hour or sooner once more information becomes available.

Posted Mar 15, 2021 - 07:00 PDT

Investigating

We are experiencing Super SIM connectivity issues with one of our partners. Devices may experience delay in connecting to the network. Existing data sessions are not affected. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.

Posted Mar 15, 2021 - 06:00 PDT