SMS Delivery Delays and Failures to Movistar Network in Chile via a subset of Long Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS Delivery Delays and Failures to Movistar Network in Chile via a subset of Long Codes. This incident has been resolved.

Posted Dec 15, 2025 - 16:45 PST

Monitoring

We are observing recovery in delivery report delays when sending SMS to Movistar Network in Chile via a subset of Long Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 15, 2025 - 16:45 PST

Update

We are still experiencing SMS Delivery Delays and Failures to Movistar Network in Chile via a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 15, 2025 - 13:14 PST

Investigating

We are experiencing SMS Delivery Delays and Failures to Movistar Network in Chile via a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 15, 2025 - 12:23 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).