SMS Delivery Delays To Multiple Networks In Colombia

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Colombia over a subset of short codes. This incident has been resolved.

Posted Jun 21, 2024 - 11:46 PDT

Update

We are still observing recovery in SMS delivery delays to multiple networks in Colombia over a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 21, 2024 - 11:08 PDT

Monitoring

We are observing recovery in SMS delivery delays to multiple networks in Colombia over a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 21, 2024 - 09:16 PDT

Investigating

We are experiencing delivery delays to multiple networks in Colombia over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 21, 2024 - 08:25 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America) and PROGRAMMABLE MESSAGING (SMS).