Partial Inbound Voice Calls Outage in Italy (Rome and Napoly)

Incident Report for Twilio

Resolved

The issue affecting inbound calls to Twilio (Rome and Napoli) Phone Numbers has been resolved, and the service is functioning normally at this time.

Posted Aug 06, 2020 - 01:36 PDT

Monitoring

We have started seeing recovery for inbound calls to Twilio (Rome and Napoli) Phone Numbers. We will continue to monitor to ensure a full recovery and will post an update as soon as possible.

Posted Aug 06, 2020 - 00:57 PDT

Investigating

Inbound calls to a subset of Twilio phone numbers in Italy (Rome and Napoly) cannot be reached. Our provider is investigating. No ETA of resolution available yet at this time.

Posted Aug 05, 2020 - 23:54 PDT

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1) and CARRIER NETWORK (Voice, Europe).