SMS Delivery Failure to Telecom of Kosovo J.S.C (Vala) Network in Kosovo via a Subset of Twilio Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to Telecom of Kosovo J.S.C (Vala) Network in Kosovo via a subset of Twilio numbers. This incident has been resolved.

Posted Dec 25, 2023 - 09:23 PST

Update

We are continuing to monitor the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 25, 2023 - 07:33 PST

Monitoring

We are observing recovery in SMS delivery failures when sending messages to Telecom of Kosovo J.S.C (Vala) Network in Kosovo via a subset of Twilio numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 25, 2023 - 05:30 PST

Update

We are continuing to experience SMS delivery failure when sending messages to Telecom of Kosovo J.S.C (Vala) Network in Kosovo via a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Dec 24, 2023 - 13:47 PST

Update

We continue to experience SMS delivery failure when sending messages to Telecom of Kosovo J.S.C (Vala) Network in Kosovo via a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Dec 24, 2023 - 05:43 PST

Update

We are experiencing SMS delivery failure when sending messages to Telecom of Kosovo J.S.C (Vala) Network in Kosovo via a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Dec 24, 2023 - 01:54 PST

Update

We are experiencing SMS delivery failure when sending messages to Telecom of Kosovo J.S.C (Vala) Network in Kosovo via a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 24, 2023 - 00:04 PST

Investigating

We are experiencing SMS delivery failure when sending messages to Telecom of Kosovo J.S.C (Vala) Network in Kosovo via a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 23, 2023 - 23:14 PST

This incident affected: CARRIER NETWORK (SMS, Europe).