SMS Delivery Delays to Small Networks In USA Over A Subset Of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to small networks USA over a subset of shortcodes. This incident has been resolved.

Posted Jul 11, 2023 - 13:04 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Small Networks. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 11, 2023 - 11:04 PDT

Update

We are experiencing SMS delivery delays when sending messages to Small Networks In USA Over A Subset Of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 11, 2023 - 10:18 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Small Networks In USA Over A Subset Of Shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 11, 2023 - 10:10 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America) and PROGRAMMABLE MESSAGING (SMS).