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        SMS Delivery Receipt Delays to US Carriers From Toll-free Numbers

        Incident Report for Twilio

        Resolved

        We are no longer experiencing delivery receipt delays to a small subset of US carriers from Toll-free numbers.. This incident has been resolved.
        Posted Nov 07, 2022 - 14:16 PST

        Update

        We are continuing to observe recovery in delivery receipt delays to a small subset of US carriers from Toll-free numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 07, 2022 - 12:19 PST

        Monitoring

        We are observing recovery in delivery receipt delays to a small subset of US carriers from Toll-free numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 07, 2022 - 10:19 PST

        Update

        We are still experiencing SMS delivery receipt delays to a small subset of US carriers from Toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Nov 07, 2022 - 08:56 PST

        Update

        We continue experiencing SMS delivery receipt delays to a small subset of US carriers from Toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Nov 06, 2022 - 16:56 PST

        Update

        We continue experiencing SMS delivery receipt delays to a small subset of US carriers from Toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Nov 06, 2022 - 00:52 PDT

        Update

        We continue experiencing SMS delivery receipt delays to a small subset of US carriers from Toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Nov 05, 2022 - 16:53 PDT

        Update

        We continue experiencing SMS delivery receipt delays to a small subset of US carriers from Toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Nov 05, 2022 - 13:00 PDT

        Update

        We are still experiencing SMS delivery receipt delays to a small subset of US carriers from Toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 05, 2022 - 10:56 PDT

        Investigating

        We are experiencing SMS delivery receipt delays to a small subset of US carriers from Toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Nov 05, 2022 - 09:58 PDT
        This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).