Inbound call failures to toll free numbers in Brazil

Incident Report for Twilio

Resolved

The incident is confirmed as resolved.

Posted Apr 19, 2018 - 11:22 PDT

Update

We are now seeing some successful calls to the impacted numbers. We are waiting on our carrier partner for confirmation that the issue is completely corrected.

Posted Apr 19, 2018 - 08:27 PDT

Update

Our carrier partner is in the process of repairing a hardware failure. We continue to monitor progress and will notify when we see recovery.

Posted Apr 19, 2018 - 08:01 PDT

Update

Our provider continues to work to resolve the issue. We will update again when we are able to observe recovery.

Posted Apr 18, 2018 - 18:09 PDT

Identified

Our carrier partner has isolated the source of the problem and is working on a fix.

Posted Apr 18, 2018 - 11:57 PDT

Update

We continue to work with our carrier partner on the toll free number issue we're experiencing in Brazil.

Posted Apr 18, 2018 - 09:43 PDT

Update

Our carrier partner continues to work on a resolution.

Posted Apr 18, 2018 - 07:43 PDT

Investigating

We are experiencing inbound call failures for some toll free phone numbers in Brazil. We are working with our carrier partner to resolve the issue.

Posted Apr 18, 2018 - 06:37 PDT

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1).