SMS Delivery Failures To Multiple Networks in Multiple Countries

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures towards multiple networks in these destinations:

Belgium
Liberia
Ecuador
Tunisia
Slovakia
Poland
Madagascar

This incident has been resolved.

Posted Mar 25, 2025 - 13:45 PDT

Monitoring

We are observing successful SMS delivery towards multiple networks in these destinations:

Belgium
Liberia
Ecuador
Tunisia
Slovakia
Poland
Madagascar

We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 25, 2025 - 11:58 PDT

Update

We are still experiencing SMS Delivery Failures to multiple networks in the following countries:

Belgium
Liberia
Ecuador
Tunisia
Slovakia
Poland
Madagascar

Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 25, 2025 - 10:38 PDT

Update

We are continuing to investigate this issue.

Posted Mar 25, 2025 - 09:41 PDT

Investigating

We are experiencing SMS Delivery Failures to multiple networks in the following countries:

Belgium
Liberia
Ecuador
Tunisia
Slovakia
Poland
Madagascar

Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 25, 2025 - 09:38 PDT

This incident affected: CARRIER NETWORK (SMS, Europe).