SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia is operating normally.

Posted Sep 30, 2026 - 03:49 PDT

Monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 30, 2026 - 01:56 PDT

Update

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 30, 2026 - 01:37 PDT

Identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 30, 2026 - 00:36 PDT

Investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 30, 2026 - 00:10 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).