Domestic SMS SenderId preservation degradation through Singapore Singtel network

Incident Report for Twilio

Resolved

We have observed a stable recovery in SenderId preservation. We’ll continue to monitor and will consider this incident as resolved.

Posted Aug 07, 2019 - 23:50 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 07, 2019 - 22:52 PDT

Identified

We have detected an issue with the degradation of SenderId preservation when sending domestic SMS through Singapore Signtel network. We are working with our carrier partners to resolve the issue and will provide an update as soon as possible.

Posted Aug 07, 2019 - 22:08 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).