Messaging Logs Experiencing Delays

Incident Report for Twilio

Resolved

The issue impacting Messaging Logs has been resolved and is operating normally at this time.

Posted May 08, 2026 - 06:02 PDT

Update

We are continuing to investigate the issue impacting Messaging Logs. Sending messages is fully functional, however new message logs may be delayed and unavailable for querying. Additionally, some queries to the Message Logs API will temporarily respond with HTTP 5xx errors. Our engineering team is actively working to deploy a fix. We will provide another update in 4 hours or as soon as more information becomes available.

Posted May 08, 2026 - 04:48 PDT

Update

We are continuing to investigate the issue impacting Messaging Logs. New message logs may be delayed and unavailable for querying. Additionally, some queries to the Message Logs API will temporarily respond with HTTP 5xx errors. Our engineering team is actively working to deploy a fix. We will provide another update in 4 hours or as soon as more information becomes available.

Posted May 08, 2026 - 04:31 PDT

Update

We are currently investigating an issue impacting Messaging Logs. New message logs may be delayed and unavailable for querying. Additionally, some queries to the Message Log indexes could respond with 5xx errors. Our engineering team is actively working to deploy a fix. We will provide another update in 2 hour or as soon as more information becomes available.

Posted May 08, 2026 - 03:03 PDT

Investigating

We are currently investigating a service interruption causing delays with Messaging Logs. We will provide another update within 1 hour or as soon as more information becomes available.

Posted May 08, 2026 - 02:06 PDT

This incident affected: PROGRAMMABLE MESSAGING (MMS, SMS, Messaging Insights).