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        Conversation Intelligence Is Not Processing Conversations and Will Have Delays Running Operators

        Incident Report for Twilio

        Resolved

        Delays generating summaries and observations on profiles has been resolved and Conversation Memory is operating normally at this time.
        Posted Jun 30, 2026 - 17:04 PDT

        Update

        Our monitoring systems have detected a potential issue with Conversation Memory having delays generating summaries and observations on profiles. Our engineers have been alerted and are investigating. We will provide an update within 2 hours or as soon as we have more details.
        Posted Jun 30, 2026 - 16:07 PDT

        Investigating

        Our monitoring systems have detected a potential issue with Conversation Memory having delays generating summaries and observations on profiles. Our engineers have been alerted and are investigating. We will provide an update within the next hour or as soon as we have more details.
        Posted Jun 30, 2026 - 14:57 PDT
        This incident affected: CONVERSATIONS (Conversation Intelligence).
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