Delays While Sending Whatsapp Messages

Incident Report for Twilio

Resolved

We have fully investigated the WhatsApp issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted Nov 09, 2022 - 10:09 PST

Update

We continue experiencing delays while sending WhatsApp messages. Our engineering team is actively working on the resolution. We will update in 1 hour or as soon as we have more information.

Posted Nov 09, 2022 - 09:02 PST

Update

We are experiencing delays while sending Whatsapp messages. Our engineering team is actively working on the resolution. We will update in 30 minutes or as soon as we have more information.

Posted Nov 09, 2022 - 08:32 PST

Investigating

Our monitoring systems have detected a potential issue with WhatsApp. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 09, 2022 - 08:22 PST

This incident affected: PROGRAMMABLE MESSAGING (WhatsApp Messaging).