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        AccSec SNA API Failure For Indonesia Smartfren

        Incident Report for Twilio

        Resolved

        The intermittent issues with the SNA channel in the Verify API has been resolved and is operating normally at this time.
        Posted Dec 16, 2025 - 01:02 PST

        Update

        We have started seeing recovery for intermittent issues with the SNA channel in the Verify API. We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Dec 16, 2025 - 00:14 PST

        Monitoring

        We have started seeing recovery for intermittent issues with the SNA channel in the Verify API. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Dec 15, 2025 - 22:25 PST

        Update

        We are continuing to investigate the intermittent issues with the SNA channel in the Verify API. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Dec 15, 2025 - 18:30 PST

        Update

        We are still investigating intermittent issues with the SNA channel in the Verify API. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Dec 15, 2025 - 16:32 PST

        Update

        We are still investigating intermittent issues with the SNA channel in the Verify API. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Dec 15, 2025 - 14:30 PST

        Update

        We are investigating intermittent issues with the SNA channel in the Verify API. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Dec 15, 2025 - 12:40 PST

        Update

        We are investigating intermittent issues with the SNA channel in the Verify API. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Dec 15, 2025 - 08:24 PST

        Investigating

        We are investigating intermittent issues with the SNA channel in the Verify API. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Dec 15, 2025 - 08:23 PST
        This incident affected: ACCOUNT SECURITY (Verify) and CARRIER NETWORK (Verify Silent Network Auth).