Usage Billing Delayed and Missing Balance

Incident Report for Twilio

Resolved

Usage Billing information delays through the Console and API has been resolved and Billing is operating normally at this time.

Posted Feb 01, 2021 - 15:58 PST

Monitoring

We have identified and applied the fix for the delayed Billing Usage information in the Console Dashboard and usage API. We are no longer observing the delays or missing balance. We will continue to monitor the situation to full recovery. We will provide another update in 30 minutes or as soon as an more information is available

Posted Feb 01, 2021 - 15:19 PST

Update

We are experiencing a delay in Billing Usage information in the Console Dashboard and via the API. When billing usage information eventually loads it will be appear to be missing balance information. Our on call engineers are working to restore service. We expect to provide another update in 1 hour or as soon as an more information is available

Posted Feb 01, 2021 - 14:45 PST

Update

We are continuing to investigate this issue.

Posted Feb 01, 2021 - 14:29 PST

Investigating

Our monitoring systems have detected a potential issue with the Usage API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 01, 2021 - 14:29 PST

This incident affected: TWILIO PLATFORM (Billing).