SMS Delivery Delays to United Arab Emirates Etisalat Network

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to the United Arab Emirates Etisalat network on the Verify and Authy products. This incident has been resolved.

Posted Oct 28, 2023 - 11:52 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to the United Arab Emirates Etisalat network on the Verify and Authy products. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 28, 2023 - 09:48 PDT

Update

We continue experiencing SMS delivery delays when sending messages to the United Arab Emirates Etisalat network on the Verify and Authy products. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Oct 28, 2023 - 00:56 PDT

Update

We continue experiencing SMS delivery delays when sending messages to the United Arab Emirates Etisalat network on the Verify and Authy products. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Oct 27, 2023 - 15:18 PDT

Update

We are continuing to experience SMS delivery delays when sending messages to the United Arab Emirates Etisalat network on the Verify and Authy products. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 27, 2023 - 11:18 PDT

Update

We are continuing to experience SMS delivery delays when sending messages to the United Arab Emirates Etisalat network on the Verify and Authy products. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

Posted Oct 27, 2023 - 09:13 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to the United Arab Emirates Etisalat network on the Verify and Authy products. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 27, 2023 - 08:16 PDT

This incident affected: ACCOUNT SECURITY (Authy 2FA, Verify) and CARRIER NETWORK (SMS, Middle East & Africa).