MMS Delivery Report Delays to AT&T in the US From Toll Free Numbers and Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing message delivery report delays when sending to AT&T from a subset of Shortcodes and Toll free numbers in the US. This incident has been resolved.

Posted Jul 23, 2022 - 01:32 PDT

Monitoring

We are observing recovery in delivery report delays when sending to AT&T from a subset of Shortcodes and Toll free numbers in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 22, 2022 - 23:33 PDT

Update

We continue experiencing delays in receiving message delivery reports when sending to AT&T from a subset of Shortcodes and Toll free numbers in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Jul 22, 2022 - 15:54 PDT

Update

We continue experiencing delays in receiving message delivery reports when sending to AT&T from a subset of Shortcodes and Toll free numbers in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 22, 2022 - 11:50 PDT

Update

We are experiencing delays in receiving message delivery reports when sending to AT&T from a subset of Shortcodes and Toll free numbers in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 22, 2022 - 10:07 PDT

Investigating

We are experiencing MMS delivery report delays from a subset of toll free numbers and short code to AT&T in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 22, 2022 - 08:58 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America, MMS Toll-Free, North America).