Debugger Delays for a Subset of Twilio Customers

Incident Report for Twilio

Resolved

The issue of debugger alert and debugger webhook delays has been resolved and the debugger is operating normally at this time.

Posted Mar 22, 2021 - 15:45 PDT

Monitoring

We observed recovery of the debugger alert and debugger webhook delays at approximately 8:30 AM PT and have been monitoring since that time. We will continue to monitor to ensure full service recovery. We will provide another update in 30 minutes or sooner if the situation changes.

Posted Mar 22, 2021 - 15:16 PDT

Update

Our Engineering Team continues to investigate the root cause of the debugger alert and debugger webhook delays. We have not observed delays since 8:26 AM PT. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Mar 22, 2021 - 11:24 PDT

Update

As of 8:26 AM PT, we have not observed any additional delays with the debugger alerts or debugger webhooks. Our Engineering Team continues to investigate the root cause of the delays. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 22, 2021 - 09:26 PDT

Update

We are currently seeing degraded performance for a subset of our customers on the debugger. Debugger alerts and debugger webhooks have been delayed since 7:05 AM PT today. As a result, a subset of our customers are not able to view the latest debugger events on Console and via the Monitor and Notifications REST APIs. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 22, 2021 - 08:29 PDT

Investigating

Our monitoring systems have detected a potential issue with the Debugger. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 22, 2021 - 08:01 PDT

This incident affected: DEVELOPER TOOLS (Debugger & Alarms).