Twilio Flex and TaskRouter Voice Traffic Failures

Incident Report for Twilio

Resolved

Twilio Flex and TaskRouter voice traffic was degraded for 18 minutes between 12:52 PM and 1:10 PM Pacific Time on 11/09/2023. During this period of time customers may have experienced failures in voice traffic. The issue has now been resolved. If you are still experiencing any ongoing issues with calls and notice stuck tasks, we recommend you complete any existing or stuck tasks via the API and try again. You may follow this path: https://taskrouter.twilio.com/v1/Workspaces/WSxxx/Tasks/WTxxx -d AssignmentStatus=Completed.

Posted Nov 09, 2023 - 13:16 PST