Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Super SIM Network Connectivity Issues
Incident
Report for Twilio
Resolved
We are no longer experiencing Super SIM network connectivity issues. This incident has been resolved.
Update
We are seeing recovery with Super SIM network connectivity issues. Our engineers are working with our network provider to resolve the issue. We will provide another update in 30 minutes or as soon as more information becomes available.
Monitoring
We are seeing recovery with Super SIM connectivity issues. We identified an issue with DNS resolution for the impacted connectivity partner. We reverted back to previously used IP addresses. Devices connecting with Super SIMs that were previously unable to establish a new data connection should now be able to connect. Our engineers are working with our network provider to resolve the issue. We will provide another update in 30 minutes or as soon as more information becomes available.
Update
We continue to experience Super SIM network connectivity issues. Our engineers are working with our network provider to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We are experiencing Super SIM connectivity issues with one of our partners impacting connectivity in multiple countries. Some devices connecting with Super SIMs are unable to establish a new data connection. We have seen a drop in new data connections on 2G and 3G in particular. Markets where we have seen the most impact have been in Australia, New Zealand, and United Kingdom but impact is not limited to those. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.