Unable to to Create New Accounts

Incident Report for Twilio

Resolved

New accounts creation is operating normally at this time.

Posted Dec 18, 2023 - 11:23 PST

Monitoring

New account creation is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Dec 18, 2023 - 10:50 PST

Update

We are still investigating issues when creating new accounts. Customers may not be able to continue after input their phone number to receive a verification code. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 18, 2023 - 09:19 PST

Update

We are investigating issues when creating new accounts. Customers may not be able to continue after input their phone number to receive a verification code. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Dec 18, 2023 - 08:19 PST

Investigating

Our monitoring systems have detected a potential issue with Flex Signup. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 18, 2023 - 08:06 PST

This incident affected: TWILIO PLATFORM (Other).