Inbound Message Delivery Failures - Mobile Originated

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures from T-Mobile to a subset of Twilio US phone numbers. This incident has been resolved.

Posted Oct 01, 2024 - 16:40 PDT

Monitoring

We have started seeing recovery for the issue of inbound message failures from T-Mobile to a subset of Twilio US phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 01, 2024 - 13:15 PDT

Update

We are continuing to experience inbound message failures from T-Mobile to a subset of Twilio US phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 01, 2024 - 11:13 PDT

Update

We are experiencing message failures from T-Mobile to a subset of Twilio US phone numbers. Customers may experience failed delivery in receiving SMS messages. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 01, 2024 - 10:08 PDT

Investigating

We've become aware of a potential issue with inbound message delivery failing to Twilio phone numbers from a US mobile carrier. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 01, 2024 - 09:11 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America).