Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Call Setup Failures for Twilio SIP via Interconnect on US2 Edge
Incident
Report for Twilio
Resolved
The issue affecting degraded performance and intermittent call setup failures due to a loss of IP addresses for certain hosts in the US2 region has been resolved and voice services are functioning normally at this time.
Monitoring
We have started seeing recovery for the degraded performance and intermittent call setup failures caused by a loss of IP addresses for certain hosts in the US2 region. We will continue to monitor to ensure a full recovery and expect to provide another update in 30 minutes or as soon as more information becomes available.
Investigating
We have identified that Programmable Voice calls using the PSTN are affected by an issue related to a loss of IP addresses for certain hosts in the US2 region during a recent maintenance event.
Update
Our engineering teams have identified that the issue is related to a loss of IP addresses for certain hosts in the US2 region during a recent maintenance event. While most traffic is being rerouted and voice services remain available, some customers may still experience degraded performance or intermittent call setup failures. Our engineering teams are actively working to resolve the issues. We expect to provide another update in 1 hour or as soon as more information becomes available.
Identified
Our engineering teams have identified that the issue is related to a loss of IP addresses for certain hosts in the US2 region during a recent maintenance event. While most traffic is being rerouted and voice services remain available, some customers may still experience degraded performance or intermittent call setup failures. Our engineering teams are actively working to resolve the issues. We expect to provide another update in 30 mins or as soon as more information becomes available.
Investigating
Our engineering teams have identified that the issue is related to a loss of IP addresses for certain hosts in the US2 region during a recent maintenance event. While most traffic is being rerouted and voice services remain available, some customers may still experience degraded performance or intermittent call setup failures. Our engineering teams are actively working to resolve the issues. We expect to provide another update in 30 mins or as soon as more information becomes available.
Identified
Our engineering teams have identified that the issue is related to a loss of IP addresses for certain hosts in the US2 region during a recent maintenance event. While most traffic is being rerouted and voice services remain available, some customers may still experience degraded performance or intermittent call setup failures. Our engineering teams are actively working to resolve the issues. We expect to provide another update in 30 mins or as soon as more information becomes available.
Investigating
Customers connecting to the Twilio SIP edge in us2 using Twilio Interconnect may experience call setup failures. Our engineering teams are actively working to resolve these issues. We expect to provide another update in 30 mins or as soon as more information becomes available.
This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1, SIP Interface US1).