Delays in SMS delivery from US shortcodes to T-Mobile Numbers

Incident Report for Twilio

Resolved

The message queues have cleared and the service is operating normally at this time.

Posted Nov 28, 2016 - 17:15 PST

Monitoring

We have confirmed with our carrier partners that the underlying issue is fixed, and the backlog of queued messages is beginning to be delivered. We will continue to monitor the situation and will provide another update when the queues have cleared, which is expected in approximately 40 minutes.

Posted Nov 28, 2016 - 16:32 PST

Investigating

We are currently investigating an issue with delays in delivery of SMS messages from US shortcodes to T-Mobile phone numbers. Our engineering team is currently working with our carrier partners to resolve this issue. We will post an update within two hours.

Posted Nov 28, 2016 - 14:24 PST