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System Metrics
Shaken/STIR Signing and Verification of Calls Results in a 500 Error
Incident
Report for Twilio
Resolved
Shaken/STIR signing and caller verification under Programmable Voice has been resolved and is operating normally at this time.
Monitoring
Shaken/STIR signing and caller verification in Programmable Voice is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Identified
Our engineers have identified the issue causing the Shaken/STIR signing and caller verification failure and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
We are re-investigating a service interruption with Programmable Voice using Shaken/STIR. Signing and caller verification is impacted. This means outgoing phone calls are not reflecting the desired attestation. This does not impact calls from being placed. However, call answer rates may be impacted. We expect to provide another update in 1 hour or as soon as more information becomes available.
Monitoring
Shaken/STIR signing and caller verification in Programmable Voice is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Update
We continue to investigate a service interruption with Programmable Voice using Shaken/STIR. Signing and caller verification is impacted. This means outgoing phone calls are not reflecting the desired attestation. This does not impact calls from being placed. However, call answer rates may be impacted. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are investigating a service interruption with Programmable Voice using Shaken/STIR. Signing and caller verification is impacted. This means outgoing phone calls are not reflecting the desired attestation. This does not impact calls from being placed. However, call answer rates may be impacted. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1).