Outgoing SMS delivery issues from some Mexico numbers

Incident Report for Twilio

Resolved

SMS Delivery issues from some Mexico numbers is not Resolved and expected to persist into next week. We are working with our partner to resolve the issue. This is the final update, further communication will be provided via customer support.

Posted Mar 25, 2016 - 11:44 PDT

Update

Our engineering team is continuing to work with our provider to address the SMS delivery issue from certain Mexico numbers to Telcel handsets in Mexico. We will provide another update at 12pm PDT on 3/25/2016.

Posted Mar 24, 2016 - 12:37 PDT

Update

Our engineering team is continuing to work with our provider to alleviate the SMS delivery issue from certain Mexico numbers to Telcel handsets in Mexico. We will provide another update at 12pm PDT on 3/24/2016.

Posted Mar 23, 2016 - 17:37 PDT

Update

We continue working with our provider to alleviate the SMS delivery issue from certain Mexico numbers to Telcel handsets in Mexico. We will provide another update in 4 hours.

Posted Mar 23, 2016 - 13:25 PDT

Identified

We are working with our provider to alleviate the SMS delivery issue from certain Mexico numbers to Telcel handsets in Mexico. We expect to provide another update in 1 hour.

Posted Mar 23, 2016 - 12:20 PDT

Update

We are currently experiencing an issue with SMS message delivery from certain Mexico numbers to Telcel handsets in Mexico. Our engineering team is working with our providers to resolve the issue. Next update in 30 minutes.

Posted Mar 23, 2016 - 11:47 PDT

Investigating

We are currently experiencing an issue with SMS message delivery from certain Mexico numbers. Our engineering team is working with our providers to resolve the issue. Next update in 30 minutes.

Posted Mar 23, 2016 - 11:40 PDT