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        Access Identity Verification API Errors

        Incident Report for Twilio

        Resolved

        The issue affecting Identity Verification API with Verify; Verify Silent Network Auth; Lookup Identity Match; Lookup Line Type Intelligence; [Legacy API]; Lookup Line Type Intelligence [Twilio API]; Lookup SIM Swap; Legacy Identity MatchAndAttributes has been resolved, and the service is functioning normally at this time.
        Posted May 22, 2024 - 18:55 PDT

        Update

        We have started seeing recovery for Identity Verification API errors in Canada potentially impacting the following:

        Verify
        Verify Silent Network Auth
        Lookup Identity Match
        Lookup Line Type Intelligence [Legacy API]
        Lookup Line Type Intelligence [Twilio API]
        Lookup SIM Swap
        Legacy Identity MatchAndAttributes

        We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted May 22, 2024 - 18:37 PDT

        Monitoring

        We have started seeing recovery for Identity Verification API errors in Canada potentially impacting the following:

        Verify
        Verify Silent Network Auth
        Lookup Identity Match
        Lookup Line Type Intelligence [Legacy API]
        Lookup Line Type Intelligence [Twilio API]
        Lookup SIM Swap
        Legacy Identity MatchAndAttributes

        We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted May 22, 2024 - 16:37 PDT

        Update

        We continue to experience Identity Verification API errors in Canada potentially impacting the following:

        Verify
        Verify Silent Network Auth
        Lookup Identity Match
        Lookup Line Type Intelligence [Legacy API]
        Lookup Line Type Intelligence [Twilio API]
        Lookup SIM Swap
        Legacy Identity MatchAndAttributes

        We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted May 22, 2024 - 15:26 PDT

        Update

        We are currently investigating Identity Verification API errors in Canada potentially impacting the following:

        Verify
        Verify Silent Network Auth
        Lookup Identity Match
        Lookup Line Type Intelligence [Legacy API]
        Lookup Line Type Intelligence [Twilio API]
        Lookup SIM Swap
        Legacy Identity MatchAndAttributes

        We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted May 22, 2024 - 14:30 PDT

        Investigating

        Our monitoring systems have detected a potential issue with Access Identify verification. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted May 22, 2024 - 14:14 PDT
        This incident affected: ACCOUNT SECURITY (Verify, Lookup).
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