Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Access Identity Verification API Errors
      Incident Report for Twilio
      Resolved
      The issue affecting Identity Verification API with Verify; Verify Silent Network Auth; Lookup Identity Match; Lookup Line Type Intelligence; [Legacy API]; Lookup Line Type Intelligence [Twilio API]; Lookup SIM Swap; Legacy Identity MatchAndAttributes has been resolved, and the service is functioning normally at this time.
      Posted May 22, 2024 - 18:55 PDT
      Update
      We have started seeing recovery for Identity Verification API errors in Canada potentially impacting the following:

      Verify
      Verify Silent Network Auth
      Lookup Identity Match
      Lookup Line Type Intelligence [Legacy API]
      Lookup Line Type Intelligence [Twilio API]
      Lookup SIM Swap
      Legacy Identity MatchAndAttributes

      We expect to provide another update in 2 hours or as soon as more information becomes available.
      Posted May 22, 2024 - 18:37 PDT
      Monitoring
      We have started seeing recovery for Identity Verification API errors in Canada potentially impacting the following:

      Verify
      Verify Silent Network Auth
      Lookup Identity Match
      Lookup Line Type Intelligence [Legacy API]
      Lookup Line Type Intelligence [Twilio API]
      Lookup SIM Swap
      Legacy Identity MatchAndAttributes

      We expect to provide another update in 2 hours or as soon as more information becomes available.
      Posted May 22, 2024 - 16:37 PDT
      Update
      We continue to experience Identity Verification API errors in Canada potentially impacting the following:

      Verify
      Verify Silent Network Auth
      Lookup Identity Match
      Lookup Line Type Intelligence [Legacy API]
      Lookup Line Type Intelligence [Twilio API]
      Lookup SIM Swap
      Legacy Identity MatchAndAttributes

      We expect to provide another update in 2 hours or as soon as more information becomes available.
      Posted May 22, 2024 - 15:26 PDT
      Update
      We are currently investigating Identity Verification API errors in Canada potentially impacting the following:

      Verify
      Verify Silent Network Auth
      Lookup Identity Match
      Lookup Line Type Intelligence [Legacy API]
      Lookup Line Type Intelligence [Twilio API]
      Lookup SIM Swap
      Legacy Identity MatchAndAttributes

      We expect to provide another update in 1 hour or as soon as more information becomes available.
      Posted May 22, 2024 - 14:30 PDT
      Investigating
      Our monitoring systems have detected a potential issue with Access Identify verification. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Posted May 22, 2024 - 14:14 PDT
      This incident affected: ACCOUNT SECURITY (Verify, Lookup).