Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Access Identity Verification API Errors
Incident
Report for Twilio
Resolved
The issue affecting Identity Verification API with Verify; Verify Silent Network Auth; Lookup Identity Match; Lookup Line Type Intelligence; [Legacy API]; Lookup Line Type Intelligence [Twilio API]; Lookup SIM Swap; Legacy Identity MatchAndAttributes has been resolved, and the service is functioning normally at this time.
Update
We have started seeing recovery for Identity Verification API errors in Canada potentially impacting the following:
Verify
Verify Silent Network Auth
Lookup Identity Match
Lookup Line Type Intelligence [Legacy API]
Lookup Line Type Intelligence [Twilio API]
Lookup SIM Swap
Legacy Identity MatchAndAttributes
We expect to provide another update in 2 hours or as soon as more information becomes available.
Verify
Verify Silent Network Auth
Lookup Identity Match
Lookup Line Type Intelligence [Legacy API]
Lookup Line Type Intelligence [Twilio API]
Lookup SIM Swap
Legacy Identity MatchAndAttributes
We expect to provide another update in 2 hours or as soon as more information becomes available.
Monitoring
We have started seeing recovery for Identity Verification API errors in Canada potentially impacting the following:
Verify
Verify Silent Network Auth
Lookup Identity Match
Lookup Line Type Intelligence [Legacy API]
Lookup Line Type Intelligence [Twilio API]
Lookup SIM Swap
Legacy Identity MatchAndAttributes
We expect to provide another update in 2 hours or as soon as more information becomes available.
Verify
Verify Silent Network Auth
Lookup Identity Match
Lookup Line Type Intelligence [Legacy API]
Lookup Line Type Intelligence [Twilio API]
Lookup SIM Swap
Legacy Identity MatchAndAttributes
We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We continue to experience Identity Verification API errors in Canada potentially impacting the following:
Verify
Verify Silent Network Auth
Lookup Identity Match
Lookup Line Type Intelligence [Legacy API]
Lookup Line Type Intelligence [Twilio API]
Lookup SIM Swap
Legacy Identity MatchAndAttributes
We expect to provide another update in 2 hours or as soon as more information becomes available.
Verify
Verify Silent Network Auth
Lookup Identity Match
Lookup Line Type Intelligence [Legacy API]
Lookup Line Type Intelligence [Twilio API]
Lookup SIM Swap
Legacy Identity MatchAndAttributes
We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are currently investigating Identity Verification API errors in Canada potentially impacting the following:
Verify
Verify Silent Network Auth
Lookup Identity Match
Lookup Line Type Intelligence [Legacy API]
Lookup Line Type Intelligence [Twilio API]
Lookup SIM Swap
Legacy Identity MatchAndAttributes
We expect to provide another update in 1 hour or as soon as more information becomes available.
Verify
Verify Silent Network Auth
Lookup Identity Match
Lookup Line Type Intelligence [Legacy API]
Lookup Line Type Intelligence [Twilio API]
Lookup SIM Swap
Legacy Identity MatchAndAttributes
We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Access Identify verification. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: ACCOUNT SECURITY (Verify, Lookup).