Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
SMS Garbled Messages From Subset Verizon Numbers to Twilio Toll-Free Numbers
Incident
Report for Twilio
Resolved
We are no longer experiencing issues with Verizon US subscribers messages. This incident has been resolved.
Monitoring
We are seeing recovery in Verizon US subscribers sending messages containing non-ASCII characters to Twilio Toll-Free numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We continue to experience issues with a subset of Verizon US subscribers sending messages containing non-ASCII characters to Twilio Toll-Free numbers. Our engineers are still working with our carrier partner to deploy the fix. Next update will be provided on 01/27/2024 at 7:00 PT or as soon as more information becomes available.
Identified
We continue to experience issues with a subset of Verizon US subscribers sending messages containing non-ASCII characters to Twilio Toll-Free numbers. Our engineers are still working with our carrier partner to deploy the fix. Next update will be provided on January 26th at 7:00 PT or as soon as more information becomes available.
Update
We continue to experience issues with a subset of Verizon US subscribers sending messages containing non-ASCII characters to Twilio Toll-Free numbers. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Update
We continue to experience issues with a subset of Verizon US subscribers sending messages containing non-ASCII characters to Twilio Toll-Free numbers. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Update
We continue to experience issue with subset of Verizon US subscribers sending messages containing non-ASCII characters to Twilio Toll-Free numbers. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Update
We continue to experience issue with subset of Verizon US subscribers sending messages containing non-ASCII characters to Twilio Toll-Free numbers. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Update
We continue to experience issue with subset of Verizon US subscribers sending messages containing non-ASCII characters to Twilio Toll-Free numbers. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Update
We continue to experience issue with subset of Verizon US subscribers sending messages containing non-ASCII characters to Twilio Toll-Free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Update
We continue to experience issue with subset of Verizon US subscribers sending messages containing non-ASCII characters to Twilio Toll-Free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Update
Our engineering team is continuing to investigate this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Update
Our monitoring systems have detected a potential issue with subset of Verizon US subscribers sending messages containing non-ASCII characters to Twilio Toll-Free numbers. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
Our monitoring systems have detected a potential issue with subset of Verizon US subscribers sending messages containing non-ASCII characters to Twilio Toll-Free numbers. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
Our monitoring systems have detected a potential issue with subset of Verizon US subscribers sending messages containing non-ASCII characters to Twilio Toll-Free numbers. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
Our monitoring systems have detected a potential issue with subset of Verizon US subscribers sending messages containing non-ASCII characters to Twilio Toll-Free numbers. Our engineering team has been alerted and is actively investigating. We expect to provide another update in one hour or as soon as more information becomes available.
Investigating
We've become aware of a potential issue with programmable SMS messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).