SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in Colombia

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to affected networks in Colombia is operating normally.

Posted Aug 01, 2026 - 02:16 PDT

Update

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 01, 2026 - 00:54 PDT

Monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 31, 2026 - 22:53 PDT

Update

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to multiple network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 31, 2026 - 21:47 PDT

Identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to multiple network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 31, 2026 - 20:44 PDT

Investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 31, 2026 - 19:57 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).