SMS Delivery Failures on Japan KDDI

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to Japan KDDI. This incident has been resolved.

Posted Aug 10, 2021 - 06:46 PDT

Monitoring

We are observing successful SMS delivery to Japan KDDI for the last 30 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 10, 2021 - 05:57 PDT

Investigating

We are again observing SMS delivery failures sending to Japan KDDI. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 10, 2021 - 04:58 PDT

Monitoring

We are observing successful SMS delivery to Japan KDDI for the last 30 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 10, 2021 - 02:59 PDT

Investigating

We are experiencing SMS delivery failures sending to Japan KDDI. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 10, 2021 - 02:07 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).