Billing Platform Degradation for a Subset of Phone Numbers

Incident Report for Twilio

Resolved

After investigating the billing processing issue, it was determined that the impact is limited to only a subset of customers. We will be reaching out directly to the impacted customers and working with them individually.

Posted Apr 13, 2022 - 10:30 PDT

Update

We are continuing to experience billing processing issues for a subset of numbers on the Twilio platform. Customers may see a subset of phone numbers being charged as recurring even after being released. We will provide another update in 30 mins or as soon as more information becomes available.

Posted Apr 13, 2022 - 09:59 PDT

Update

We are experiencing billing processing issues for a subset of numbers on the Twilio platform. Customers may see a subset of phone numbers being charged as recurring even after being released. We will provide another update in 30 mins or as soon as more information becomes available.

Posted Apr 13, 2022 - 09:30 PDT

Investigating

We've become aware of a potential issue with Billing Platform. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 13, 2022 - 08:59 PDT

This incident affected: TWILIO PLATFORM (Billing).