Short Codes Experiencing High Non-delivery Error 30024

Incident Report for Twilio

Resolved

We are no longer experiencing the issue on routing of a subset of Short Code messages to North America. This incident has been resolved.

Posted May 24, 2023 - 20:38 PDT

Monitoring

We have identified the root cause of the issue on routing of a subset of Short Code messages to North America and implemented the fix. We are now monitoring to ensure a full recovery, and we will provide another update in 30 minutes or as soon as more information becomes available.

Posted May 24, 2023 - 20:18 PDT

Update

We experienced issues with the routing of a subset of Short Code messages to North America. We are seeing recovery but are still investigating root cause of the incident. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 24, 2023 - 19:28 PDT

Update

We continue to experience high non-delivery 30024 errors with short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 24, 2023 - 18:47 PDT

Update

We are experiencing an issue with short codes experiencing high non-delivery error 30024. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted May 24, 2023 - 18:27 PDT

Investigating

We've become aware of a potential issue with short codes experiencing high non-delivery error 300. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 24, 2023 - 17:51 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).