Issue with Twilio helper libraries

Incident Report for Twilio

Resolved

We have patched the fix in latest version of the affected libraries. This incident has been resolved. To ensure the stability and optimal performance, we highly recommend upgrading to the latest versions of our helper libraries

Posted Mar 15, 2024 - 13:19 PDT

Monitoring

We have patched the fix in the latest version of the affected libraries. We will continue monitoring the service to ensure a full recovery. To ensure the stability and optimal performance, we highly recommend upgrading to the latest versions of our helper libraries.

Posted Mar 15, 2024 - 12:50 PDT

Update

Our engineers have identified the root cause and partially fixed three (Node, Java, and c#) helper libraries. Our engineering team is actively working to release new versions of Python and Go helpers as well. We recommend upgrading to latest versions for the fixed libraries. We expect to provide another update in 24 hours or as soon as more information becomes available.

Posted Mar 14, 2024 - 15:12 PDT

Identified

Our engineers have identified the issue with Twilio helper libraries and are working to deploy a fix. Current workaround is using go: v1.19.0 https://github.com/twilio/twilio-go/releases/tag/v1.19.0, node: 4.23.0 https://www.npmjs.com/package/twilio/v/4.23.0, python: 8.13.0, java: 9.16.0 https://mvnrepository.com/artifact/com.twilio.sdk/twilio/9.16.0, c#: 6.18.0 https://www.nuget.org/packages/Twilio/6.18.0. We expect to provide another update in 24 hours as engineering will be fixing the issue in the next release.

Posted Mar 13, 2024 - 15:11 PDT

Update

Engineers continue to investigate a service interruption with Python helper library release 9.0.0. Customers can't use the latest version of the helper library for certain requests. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 13, 2024 - 14:49 PDT

Update

We are investigating a service interruption with Python helper library release 9.0.0. Customers can't use the latest version of the helper library for certain requests. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 13, 2024 - 13:49 PDT

Investigating

Our monitoring systems have detected a potential issue with Python helper library release 9.0.0 . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 13, 2024 - 13:39 PDT

This incident affected: DEVELOPER TOOLS (REST API).