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        SMS Delivery Delays from a Subset of Twilio Short Codes to Union Telecom network in  United States

        Incident Report for Twilio

        Update

        Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Union Telecom network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 26, 2026 - 13:39 PST

        Identified

        Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Union Telecom network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Feb 26, 2026 - 12:42 PST

        Investigating

        Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Union Telecom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Feb 26, 2026 - 12:37 PST
        This incident affects: CARRIER NETWORK (SMS Short Code, North America).