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System Metrics
Twilio Accounts may not be Able to Capture Speech Using <Gather>
Incident
Report for Twilio
Resolved
Issues where Twilio accounts may not have been able to capture speech through Gather has been resolved and TwiML, Speech Recognition, and Conversational Intelligence are operating normally at this time.
Update
We are observing recovery where a small subset of Twilio accounts may not be able to capture speech using through Gather. While reviewing the original impact, we identified that these customers may have observed delayed transcripts. We expect to provide another update in 2 hours or as soon as more information becomes available.
Monitoring
We are observing recovery where Twilio accounts may not be able to capture speech using through Gather. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are still experiencing an issue where Twilio accounts may not be able to capture speech using through Gather. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available
Investigating
We are experiencing an issue where Twilio accounts may not be able to capture speech using through Gather. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available
This incident affected: CONVERSATIONS (Conversation Intelligence (classic)) and PROGRAMMABLE VOICE US1 (TwiML US1, Speech Recognition (Gather Speech) US1).