SMS delivery delays from Verizon handsets towards US long codes

Incident Report for Twilio

Resolved

We have confirmed the full recovery of the delivery of SMS sent from Verizon Mobile devices in the US. All services are operating normally.

Posted Jul 22, 2019 - 14:03 PDT

Monitoring

We have seen a recovery in the delivery of SMS sent from Verizon Mobile devices in the US. We will continue to monitor and provide an update when the issue is fully resolved.

Posted Jul 22, 2019 - 12:49 PDT

Update

We continue to work with our carrier partners to resolve the issue and will provide an update as soon as we have more information.

Posted Jul 22, 2019 - 10:50 PDT

Investigating

We are observing an increase in delivery delays for SMS sent from Verizon Mobile devices in the US towards a subset of Twilio US long codes. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.

Posted Jul 22, 2019 - 09:17 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America).