SMS Delivery Delays to Tigo/COMCEL in Guatemala

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to the Tigo/COMCEL network in Guatemala. This incident has been resolved.

Posted Feb 16, 2021 - 20:40 PST

Update

We are no longer experiencing SMS delivery delays to the Tigo/COMCEL network in Guatemala. This incident has been resolved.

Posted Feb 16, 2021 - 20:39 PST

Update

We are continuing to monitor for any further issues.

Posted Feb 16, 2021 - 19:47 PST

Monitoring

We are observing improvement in SMS delivery to the Tigo/COMCEL network in Guatemala. Our engineers are still monitoring the issue. We will provide another update in 2 hours or as soon as more information is available.

Posted Feb 16, 2021 - 19:00 PST

Update

We continue to experience SMS delivery delays when sending messages to the Tigo/COMCEL network in Guatemala. Some messages may be undelivered due to being delayed too long. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 16, 2021 - 17:36 PST

Investigating

We are experiencing SMS delivery delays when sending messages to the Tigo/COMCEL network in Guatemala. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 16, 2021 - 16:39 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).