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        SMS Delivery Failures to Digital Network in Venezuela

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery failures to Venezuela Digital Network. This incident has been resolved.
        Posted Sep 18, 2022 - 19:23 PDT

        Update

        We continue to observe successful SMS delivery sent to Venezuela Digital Network. We will continue to monitor to ensure full-service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Sep 18, 2022 - 19:10 PDT

        Monitoring

        We are observing successful SMS delivery sent to Venezuela Digital Network. We will continue to monitor to ensure full-service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Sep 18, 2022 - 17:10 PDT

        Update

        We are continuing to investigate the issue with SMS delivery failures sending to Venezuela Digital Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Sep 18, 2022 - 13:15 PDT

        Update

        We are continuing to investigate the issue with SMS delivery failures sending to Venezuela Digital Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Sep 18, 2022 - 11:23 PDT

        Update

        We are experiencing SMS delivery failures sending to Venezuela Digital Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Sep 18, 2022 - 10:33 PDT

        Investigating

        Our monitoring systems have detected a potential issue with SMS Delivery Issue to Venezuela. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Sep 18, 2022 - 10:26 PDT
        This incident affected: CARRIER NETWORK (SMS, Latin America).