SMS Delivery Failures to Docomo Network in Guam From Subset of Short Code

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to the Docomo network in Guam. This incident has been resolved.

Posted Apr 26, 2023 - 00:06 PDT

Monitoring

We are observing recovery in SMS delivery failures sending to Docomo network in Guam from a subset of short code. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 25, 2023 - 22:19 PDT

Update

We are still experiencing SMS delivery failures sending to Docomo network in Guam from a subset of short code. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Apr 25, 2023 - 14:31 PDT

Update

We are still experiencing SMS delivery failures sending to Docomo network in Guam from a subset of short code. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 25, 2023 - 10:31 PDT

Update

We are still experiencing SMS delivery failures sending to Docomo network in Guam from a subset of short code. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 25, 2023 - 08:27 PDT

Investigating

We are experiencing SMS delivery failures sending to Docomo network in Guam from a subset of short code. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 25, 2023 - 07:29 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).