SMS Delivery Failures from Twilio to Telefonica Ecuador

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from Twilio to Telefonica network subscribers in Ecuador is operating normally.

Posted Mar 09, 2026 - 13:41 PDT

Monitoring

We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in Ecuador and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 09, 2026 - 11:40 PDT

Update

Twilio customers may still be experiencing SMS delivery failures from Twilio to Telefonica network subscribers in Ecuador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 09, 2026 - 10:51 PDT

Investigating

Twilio customers may be experiencing SMS delivery failures from Twilio to Telefonica network subscribers in Ecuador. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 09, 2026 - 10:00 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).